Frequently Asked Questions

About Glova

What is Glova?

Glova is a premium at-home SkinTech brand offering professional-grade facial devices for your daily skincare routine. We believe great skin should not require a clinic visit — just the right tools and consistency.

What makes Glova different?

We don't sell creams or serums. We sell technology. Our devices are designed to work together as a complete routine — prep, cleanse, treat, and finish — so your skin gets consistent, professional-level care every day at home.

Our Products

What products do you sell?

We offer six devices that form the complete Glova Routine:

01 Prep — Glova Nano Moisturizing Facial Steamer
02 Cleanse — Glova Ultrasonic Skin Scrubber
03 Treat — Glova Radiance Wand (our flagship device)
04 Finish — Glova IceRoll Facial Massager and Glova IceGlow Facial Bowl
Plus — Glova LumiMask LED Therapy Mask

Are your devices safe to use at home?

Yes. All Glova devices are designed for safe, everyday home use. If you have a medical skin condition or are pregnant, we recommend consulting a healthcare professional before use.

Are the devices suitable for all skin types?

Yes — our devices are gentle enough for all skin types including sensitive skin. Start on the lowest setting and build up as your skin adjusts.

Orders and Shipping

How do I place an order?

Browse our store, add your chosen device to cart, and complete checkout. We accept all major payment methods.

How long does processing take?

All orders are processed within 1–3 business days after payment confirmation.

How long will delivery take?

United States: 8–15 business days
United Kingdom: 8–15 business days
Canada: 10–18 business days
Australia: 10–18 business days
Rest of World: 10–20 business days

Delivery times are estimates and may vary due to customs or courier delays.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Use it to follow your package in real time.

My order has not arrived — what do I do?

If your order is significantly delayed or appears lost, contact us at support@glovaskintech.com and we will investigate and resolve it promptly.

Returns and Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging with proof of purchase.

Can I return a device I have already used?

For hygiene reasons, used devices are not eligible for return unless they arrived defective or damaged.

How long does a refund take?

Once we receive and inspect your return, we will notify you within 3 business days. If approved, the refund is applied to your original payment method within 5–10 business days.

What if my device arrived damaged or faulty?

Contact us immediately at support@glovaskintech.com with photos of the damage. We will replace it or issue a full refund — no hassle.

Contact and Support

How do I contact Glova?

Email: support@glovaskintech.com
Response time: Within 24–48 business hours

We are a small, dedicated team and we take every message seriously. You will always hear back from a real person.